We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at accounts@rockwrenworkshop.co.nz. Please note that returns will need to be sent to the following address: Rock Wren 3/358 Tai Tapu Road, Tai Tapu, Christchurch 7672

Refunds on returns will be given only on the purchase price (shipping and handling are non-refundable).

If your return is accepted, please note that customers are responsible for return shipping costs. 

You can always contact us for any return questions at accounts@rockwrenworkshop.co.nz.