This privacy statement explains how Rock Wren Limited collects, stores, uses and shares your personal information. 

By submitting your details on this website, you consent to Rock Wren Limited using your personal information in accordance with this privacy statement.

Given the dynamic nature of our business and the world today, we may change or remove any of the information or feature on this website, including this disclaimer and linked content of this page. We may not advise you of any changes we make.

Given the dynamic nature of our business, we reserve the right to change or remove at any time any content, information or feature of this site, including the content of this legal notice with linked notices and policies. Such edits are effective immediately upon publishing them online and a replacement may not be provided.

This website provides you with general information about who we are and what we do as well as the services we provide that is true and accurate to the best of Rock Wren Limited's knowledge.  Your use of our website and any services provided by it is at your sole risk.  By accessing Rock Wren Limited's website, you acknowledge these disclaimers and agree to the terms of use.  Your use of this website and any services provided by it is at your sole risk.  

 

What information do we collect?

We may collect personal information about you, either directly from you or from other parties and we may generate information about you when we carry out our business.

The types of personal information we collect about you may include your:

• Name and contact information
• Subscriptions and preferences
• Billing or purchase information
• Technical information: information about the device used to access the website or other social media sites, such as IP address, browser type, time zone settings and mobile network information.

 

What do we do with it?

We collect and use your personal information to provide the information and services that you request from us.

When necessary, we may use your information to:

• Comply with our legal and regulatory obligations
• Defend or enforce our rights - For example, to collect money owed to us.

 

Who do we share it with?

Besides our staff, we may share this information with third parties, service providers who enable us to provide you with our services. 

We will only share your personal information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.

We require these third parties to adhere to our strict confidentiality requirements for handling personal information and we seek to ensure that they comply with the Privacy Act 2020.

 

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, please contact us at info@rockwrenworkshop.co.nz

 

Third-party websites 

This website may contain links to other websites which are not under our control. Rock Wren Limited has no knowledge of or control over the content, and availability of those websites, or of their privacy practices. We do not sponsor, recommend, or endorse the content of other websites linked to, or referenced from, this website.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

Our payment gateways are stored through Shopify. Shopify will then store your credit card data. This is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

Cybersecurity

Although we regularly update our cybersecurity and virus protection software, we do not guarantee that our website will be free from viruses or other malicious interference (such as spyware, malware, adware, ransomware and worms) that can damage your computer system and access your data. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the correct display and/or presentation of any material contained on this website.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Online device information – COOKIES

If you are visiting us through our website or social media pages or engaging with marketing communications that we send you, then we collect information about your use and experience on these by using cookies. Cookies are small pieces of information stored on your hard drive or on your mobile browser. They can record information about your visit to the website, allowing it to remember you the next time you visit, and provide a more meaningful experience. The cookies we send to your computer, mobile phone or other device cannot read your hard drive, obtain any information from your browser, deliver viruses or command your device to perform any action. They are designed so that they cannot be sent to another site or be retrieved by any non Rock Wren Limited website.

When you interact with us through our website, social media pages or engage with marketing communications, the information collected through the cookies may include:

• The date and time of visits;
• Website page (or pages) viewed; 
• The website from which you accessed the internet and our website or other digital platform;
• How you navigate through the website and interact with pages (including any fields completed in forms and applications completed (where applicable));
• Information about your location;
• Information about the device used to visit our digital platform; and
• IP address (or addresses), and the type of web browser used

 

Accuracy of information & Changes to this Privacy Policy

While Rock Wren Limited has taken all reasonable care to ensure the information on this website is accurate, errors and omissions may occur. We do not accept any responsibility for any inaccuracy, error or omission in the website’s content, or for any loss caused to anyone from relying on that information. We may change, delete, add to or otherwise amend the information published on this website without notice.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact Information & Withdrawals

 If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Compliance Officer at accounts@rockwenworkshop.co.nz